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Overview Customer Service Solutions

  • Supports the modern social and mobile consumer
  • Omnichannel support (voice, email, chat, and more)
  • Virtual queuing and web click-to-call
  • Easy CRM integration and flexible IVR configuration

NICE inContact CXone, with blended, omnichannel contact handling, builds interactive relationships customers love.  With scalability and market-leading ingenuity, we help you deliver the customer service experience of tomorrow, today.

"In the messages that our customers leave for us, over 90% are very positive and pleased with the service they get from our agents. I'm not surprised that our agents do a good job. I'm just surprised that the customers would come out to tell us."
Jim McNutt, Piedmont Natural Gas
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