Gain faster answers with less effort as we collaborate together
- Voice as a Service
- Workforce Optimization
- Outbound Dialing
- Reporting and Analytics
- Customer Journey
- Omnichannel routing, Workforce Management, customization with APIs, and more.
Choose from proven success packages for the best engagement plan for your business needs. All CXone customers receive our success basic package with their NICE inContact service, which includes:
- Access to global 24/7/365 omnichannel technical support via preferred channel (telephone, chat, electronic case)
- Access to an active online Customer Community, featuring our comprehensive enterprise-class knowledge base and enhanced self-service experience
Enhanced Success Packages
For more robust needs – including priority call routing and priority case handling options – you can choose from enhanced support packages available by monthly subscription.
Select the package that’s best suited to your contact center – options for contact center businesses of all sizes.
Most enhanced CXsuccess packages include monthly hours with a designated Customer Success Advisor who proactively works with you throughout your journey to help ensure that you realize value and continually achieve desired business results. Contact your NICE inContact representative for more details or to upgrade your success package.
- Enjoy one-stop “power-search” for topics across help documentation, knowledge base articles, and customer discussion using our powerful federated search
- Register for webinars to see latest product features or learn from experts through regularly updated Customer Events & Announcements
- Talk to other customers, ask questions, share best practices and post your feedback in Discussions
- Connect one-on-one with other members to network, seek advice, and share ideas using Personal Messages
- Submit, track, and vote for product enhancements through the IdeaConneXion