Contact Center Workforce Management

Call Center Solutions for Healthcare Payers

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Member experience is a huge competitive differentiator for organizations that ‘do it right’. Competition between health insurers has become the new reality, particularly with the industry changes brought about through the Affordable Care Act. The inContact cloud contact center platform helps payer organizations meet these increasing needs to differentiate.
Enhance
Enhance Contact Center Experience
Self
Self Service IVR
Implement
Implement Communications Best Practices
Handle
Handle Multi-Channel Communications From Customers
Increase
Increase Member Acquisition
Client Testimonials
"We are able to contact more patients in a more cost-effective manner than before. And we installed the platform in under 45 days compared to a traditional system deployment which would have taken six to nine months."
Alan Clayton, WellStar Health System

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your customer experience goals?

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