CXsuccess
Customer Services

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NICE inContact partners with you at every step for ongoing business value realization.

NICE inContact CXsuccess is a full suite of onboarding, education and technical consulting customer services that partner with you at every step for ongoing business value realization. CXsuccess enables you with the right people, processes, and tools for achieving your business objectives and CX goals.

With CXsuccess, contact center leaders gain a partner to support them every stage of their journey – from pre-sale through implementation and beyond – for long-term success.

CXsuccess Customer Services

NICE inContact partners with you at every step for ongoing business value realization
Proven Packages
Choose your right-sized engagement strategy from menu of proven pathways with prescriptive options
  • Choice of customer success packages and on-premises migration kits
  • Tailored enablement drives successful adoption & productivity
  • Highly customizable business use cases, scripting, and integrations
Outcome Oriented
Achieve your CX goals and drive improvement with continuous collaboration
  • Designated, business-focused Customer Success Advisor
  • Regular, personalized outcome-oriented business reviews
  • Ongoing coaching to identify opportunities for greater efficiency, higher revenue & lower cost
CX Success Team Experts Team of Experts
Gain faster answers with less effort as our team collaborates to bring you solutions
  • Collaborative team of experts assembled to resolve each issue
  • Comprehensive Knowledge Base & Self-Service
  • Global 24/7/365 omnichannel Technical Support with priority options available

Ready to transform the way you achieve
your customer experience goals?

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