Better results with less effort.
Make every interaction easier for your customers and your agents with CXone Agent for Oracle Service Cloud.
Personalized interactions
Empower agents with a 360-degree view of the customer, including insights into previous interactions, regardless of channel.
Fewer clicks, higher efficiency
Agents can handle contacts, plus manage their schedules and performance—all without leaving Oracle.
Smarter connections, better CSAT
Use intelligent routing and Oracle data to connect customers to the right resource, right away.
Flexibility and agility

Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.
Exceed everyone’s expectations.
Deliver the personalized experience your customers demand, while simplifying agent workflows and reducing costs.
man with laptop
Simplify and streamline every experience.
Consolidated Agent Desktop
Shave seconds off each interaction and power more personalized CX by giving agents easy access to the tools and information they need—right in the Oracle Service Cloud interface.
Integrated Workforce Management
Agents can manage schedules and performance—everything from shift bids and vacation requests to quality evaluations and coaching sessions—without leaving Oracle.
Skills-based routing

Intelligently route every customer to the best available agent, based on agent skills and proficiency, and customer profile data.
Data synchronization

Save agent after-call work by automatically synchronizing customer data and history for each interaction, regardless of channel.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

White Papers

2020 Customer Experience (CX) Transformation Benchmark

2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers.

Webinars

3 Ways Agent Experience is Boosting Customer Experience

Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. By giving your agents the right tools, skill development and focus, they can provide incredible experiences to your customers on every channel while forming unbreakable bonds. In this webinar, agent experience expert Lori Bocklund of Strategic Contact discusses how you can empower your agents to provide a 5-star experience to every customer. Find out why it’s more important than ever to focus on developing your agents See the vision for the optimized agent in 2020 and beyond Understand ways to develop your agents’ skills to enable them to solve complex requests Learn how setting consistent goals leads to consistent service See how your agents can resolve customer issues faster with the right tools Most importantly, you’ll learn how to leverage best practices in agent experience to take your Customer Experience to the next level!

Demo Videos

Simplify Workforce management

Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.