Cloud Contact Center

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Provide better service and improve fiscal responsibility

Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE inContact CXone for FedRAMP, the industry’s first cloud contact center solution to receive Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.


Improve citizen


Ensure highest
levels of security


Adapt quickly
to change


Rely on
industry-leading uptime


Scale seamlessly
as needed

Industry’s first FedRAMP complete cloud call center software

Deliver a superior omnichannel experience
Citizens increasingly expect to interact with government agencies through a variety of contact channel choices, just as they do with private companies. Give them contact options and deliver a pleasing experience across all channels.
  • Give citizens their choice of contact channels
  • Provide an individually tailored experience
  • Reach out proactively with outbound email, calling, and SMS
  • Connect citizens with staff best able to service them
Transform your contact center operation
Move your contact center to the cloud and enjoy the benefits that brings your agency. Transform your service organization into a highly productive and effective operation.
  • Quickly deploy new technology when the time is right
  • Seamlessly scale resources up and down, and only pay for what you need
  • Rely on mission-critical uptime of 99.99%
Improve your staff's satisfaction
Help your staff feel good about their work. Give them the tools they need to service citizens promptly and successfully.
  • Empower agents to take care of citizens’ needs
  • Consolidate interaction handling into a single, modern interface
  • Give staff work they can handle with skills-based routing and blending
  • Provide a 360 degree view of the citizen, including previous interactions
What is FedRAMP?
The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. This approach uses a “do once, use many times” framework that saves cost, time, and staff required to conduct redundant agency security assessments. State and local governments, other public-sector entities, and private-sector businesses requiring high levels of security and compliance can also take advantage of FedRAMP certification.