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Voice Services for Your Cloud Contact Center

CXone Voice as a Service
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Quality optimized cloud voice and data services

NICE inContact CXone Voice as a Service (VaaS) is a contact center connectivity suite delivering quality optimized cloud voice and data services that enable quality connections between agents and customers, while allowing organizations to save money through a low latency, optimized, least-cost routing mix on a global scale. Customers can access global, carrier-grade, cloud-integrated voice services in more than 130 countries with confidence, backed by a guaranteed money-back SLA based on Mean Opinion Score, all designed to save contact center operators money by employing lowest cost call routing and enhanced failover capabilities to drive a superior customer experience.
Unify your workforce with global routing
Streamline operations with a single partner
Troubleshoot and resolve issues in minutes
Reduce dropped calls and improve customer experience
Gain more time to focus on strategic IT tasks
True All-in-One Cloud Connectivity
Integrate software, infrastructure and telephony into a single harmonic solution that connects agents and customers through high quality voice
  • Streamline operations with a single contact center partner
  • Customized plans for the most cost-effective connectivity strategy
  • Ensure quick setup and easy changes with rapid deployment and maintenance
Connect Clearly Every Time
A carrier-grade voice quality assessed by a third party with a money back guaranteed SLA based on Mean Opinion Score.
  • A guaranteed carrier-grade SLA for MOS score of 3.9 and above, averaging 4.3
  • Fully redundant network provides 99.99% availability with no loss of calls during failover.
  • Active monitoring ensuring carrier-grade voice quality.
Local Presence, Global Reach
Through a robust routing mix of Internet Service Providers and global network of PoPs, CXone VaaS ensures call quality and connectivity in more than 100 countries.
  • Global toll-free services with toll-free numbers in 100+ countries
  • A robust mix of ISPs saves money on long distance
  • A network of strategically placed Points of Presence (PoPs) provides carrier-grade connectivity globally
  • Unify your global workforce with toll-free numbers and follow-the-sun routing
A Dedicated Voice Connection to your Customers
Using one of multiple dedicated connection options via private network, CXone helps prevent dropped or abandoned calls due to voice quality issues.
  • Ever-expanding routing mix means calls can stay off the public internet
  • Dedicated network connections for customers of all sizes.
  • Fewer dropped calls or abandons due to frustration over call quality
Simple Provisioning, Streamlined Management
Ease the process of provisioning and managing telephony services, allowing contact center management to focus on strategic, revenue-generating initiatives.
  • Easy porting of numbers, provisioning services and ensuring compatibility
  • Streamline support processes with single vendor for voice and contact center
  • Quick call resolution with a single support number
What our customers say

“It’s critical that we have a consistent, reliable voice quality experience. We use NICE inContact Voice as a Service so we can monitor and score the quality of every single phone call to ensure that every interpreting session is of the highest quality.”

Jeff Cordell

LanguageLine Solutions

Languageline Testimonial