Voice Services for Your Cloud Contact Center
Quality optimized cloud voice and data services
- Streamline operations with a single contact center partner
- Customized plans for the most cost-effective connectivity strategy
- Ensure quick setup and easy changes with rapid deployment and maintenance
- A guaranteed carrier-grade SLA for MOS score of 3.9 and above, averaging 4.3
- Fully redundant network provides 99.99% availability with no loss of calls during failover.
- Active monitoring ensuring carrier-grade voice quality.
- Global toll-free services with toll-free numbers in 100+ countries
- A robust mix of ISPs saves money on long distance
- A network of strategically placed Points of Presence (PoPs) provides carrier-grade connectivity globally
- Unify your global workforce with toll-free numbers and follow-the-sun routing
- Ever-expanding routing mix means calls can stay off the public internet
- Dedicated network connections for customers of all sizes.
- Fewer dropped calls or abandons due to frustration over call quality
- Easy porting of numbers, provisioning services and ensuring compatibility
- Streamline support processes with single vendor for voice and contact center
- Quick call resolution with a single support number
“It’s critical that we have a consistent, reliable voice quality experience. We use NICE inContact Voice as a Service so we can monitor and score the quality of every single phone call to ensure that every interpreting session is of the highest quality.”