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Overview Virtual Call Center Software

  • ACD, IVR, and WFO integration
  • Easily add functionality as you need it
  • No costly hardware to purchase or maintain
  • Scale up and down effortlessly
  • Support multiple contact centers and at-home agents
  • 99.99% availability SLA and disaster recovery

Our virtual contact center software helps contact centers handle remote agents and multiple work environments, whether just in the U.S. or across the world. Our virtual contact center solutions feature multi-channel routing, interactive voice response self-service options, workforce optimization to increase agent efficiency, and workforce management to improve scheduling and forecasting. With inContact Virtual Call Center, you’ll get an award-winning cloud solution that doesn’t require expensive hardware or software and can easily scale up or down with the flexibility of the cloud.

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Details

  • Virtual Call Center

    inContact helps contact center around the world create better customer experiences through virtual contact center software that includes multi-channel interaction routing, self-service, and agent optimization solutions.

  • Powerful, Flexible, & Customizable

    inContact virtual call center solutions handle over 6 billion customer interactions per year, supporting over 175,000 agents across 100+ different countries.

  • Cloud Solutions to Fit Your Needs

    inContact gives you affordable access to the most sophisticated contact center capabilities in the industry so you can provide the best customer service experiences possible. Our virtual contact center platform gives you access to industry-leading tools and services without the hassle and expense of a premise-based system.

  • Enrich Customer Service Without Inflating Your Budget

    Our customer service solutions reduce operating expenses by eliminating the maintenance costs associated with premise-based equipment. According to Frost & Sullivan: "As the size of your contact center organization grows, you only have a greater cost savings to realize with the virtual model."

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