Drive Customer Loyalty

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NICE inContact CXone, with blended, multi-channel contact handling, builds interactive relationships customers love. With scalability and market-leading ingenuity we make it easy to deliver the contact center experience of tomorrow, today.
Support the modern social and mobile consumer
Multiple Channel
Multiple channel support (voice, email, chat)
Web Click
Web click-to-call and virtual queuing
CRM Integration
CRM integration for personalized interactions
CX Maturity Model Assessment
Research indicates that 89% of companies expect to compete largely on customer experience, and another 62% view customer experience as a competitive differentiator. Use this interactive tool to measure your contact center CX maturity. By using this tool, you can improve CX by identifying and making the most impactful changes to your people, processes and technologies.