The operational benefits of support chatbots
A support chatbot is software that can mimic human speech. It relies on artificial intelligence (AI), natural language processing, and machine learning to understand what people are saying to it, respond appropriately, and get smarter over time.
Organizations have been implementing support chatbots on their own websites and apps as well as popular messaging apps, such as Facebook Messenger, mostly in a customer service capacity. Support chatbots can perform functions like answering questions, setting appointments and taking orders.
The potential operational benefits are numerous and include the following: