Delivering experiences. Building relationships.

Struggling to balance cost and customer experience in your contact center? You can achieve both. Start your transformation today with cloud based call center software solutions.
Control costs

30% reduction in average handle time
Make customers happier
30% reduction in abandon rate
Grow faster

350% ROI on Contact Center Investment
Work efficiently

64% increase in customer calls during peak seasons — boosting revenue
The industry leader for a reason. Several, actually.
You love caring for your customers. We love building the technology to help you do it. Simple. Powerful. Flexible. There’s a reason NICE inContact is the industry leader.
Secure. Simple. Scalable. Stable.

Whether you’re just starting or rolling out a large-scale multi-site and multi-national deployment, CXone gives you the security and reliability you need—with plenty of room to grow.
Get smarter with integrated AI.

CXone for Enterprise comes with advanced artificial intelligence built right into your operations, so your agents, customers, and supervisors turn insights into smarter, more efficient work.
Easy integrations and limitless Innovation.
Our open API-based platform means you can easily integrate any enterprise app or build your own innovative apps.

Do it all with CXone.
CXone is the only call center solution software for enterprises that unifies omnichannel routing, analytics, workforce optimization, automation and AI on an open cloud platform.
The industry experts love us.
NICE inContact has been named a Leader while also achieving highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Center as a Service.

Company facts

Industry's best service level agreement
Industry’s best service level agreement of 99.99%
Years in cloud
16 years in the cloud
Used by cloud contact center agents
Used by 500,000 cloud contact center agents
Fortune clients
85 of fortune 100 clients
Used over 100 countries
Used in over 100 countries
It’s your goal. We’re here to help you achieve it.
CXsuccess gives you access to the experts, processes, and tools you need to set up, onboard, and reach every single one of your goals.