Efficiently scale, so you can manage call volume and shift agents to new channels.
Sleep soundly with superior security, compliance and reliability with industry leading 99.99% uptime, and PCI DSS, HITRUST, and SOC2, compliance.
Only pay for the services you need and use. No capital investments. No expensive hardware systems.
CXone Contact Center Solutions (Video) | Call Center Software
Transform Your Contact Center with the Cloud If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE CXone leads the industry in number of deployments and functionality that includes: • Omnichannel routing and automatic call distribution (ACD) • Ability to change contact flows on the fly • Easy CRM integration with screen pops and data-driven routing • Customer self-service with cloud Interactive Voice Response (IVR)
CXone Open Cloud Foundation Helps Commerce Bank (PDF)
Read how NICE CXone Open Cloud Foundation helped Commerce Bank improve call center reliability and overall customer satisfaction.
Coast Capital keeps it personal when ensuring business continuity
Coast Capital Savings ensures business continuity, responds to citizens across Canada, grows workforce and ensures Agent safety and security as their highest priority – all while putting technology on the back burner.