Citizens and students rely on you. Be there for them.
Be ready to better serve your students and constituents with a complete solution that
puts every tax dollar to good use.
Meet public needs
Handle any type of communication with responsive technology that’s built to deliver.
Efficiently guide callers
Help citizens solve problems faster with intuitive self-services and simple interactive voice response menus, and help your agents get more done. empower your agents to do more.
Lower operating costs
Reduce your operating costs up to 30% by upgrading to a modern, efficient, cloud-native communications contact center built to propel your agency into the future.
Manage demand effortlessly
Adapt on the fly to handle emergencies or spikes in call volume by easily adding agents or modifying existing configurations.
Seamless outbound calling
When you need to inform the public, do it easily with seamless outbound calling that helps your agents move faster.
Deliver securely
Stay up and running, no matter what, with an industry-leading 99.99% up-time.
See NICE inContact’s CXone
in action.
Take a video tour of CXone and see firsthand how NICE inContact can help your agency create a better citizen experience.
"The system’s flexibility ensures that we stay in compliance with union rules and State of California regulations that impact staffing. We rely on it to create the ideal schedules that we give our staff. The entire shift bidding process is managed through the system, too."
Amy Latzer
Chief Operating Officer 211 LA Country