CXone Empowers 2-1-1-Impact (PDF)
When a flood hit, this emergency response organization quickly scaled operations while reducing queue times.
How to deliver gold standard customer service
Discover best practices for implementing a cloud-based contact center solution that can transform frustrated constituents into satisfied customers.
Government Cloud Contact Center Technologies (PDF)
Now more than ever, citizens expect to be able to contact governments during both business and non-business hours. This may have been previously been a challenge for government institutions — but things just got a whole lot easier thanks to cloud contact center technologies. In our latest white paper, we reveal solutions for government agencies trying to better connect with citizens such as public sector pain points, security solutions and implementation and system management.