CXone Packages
Start where you are, grow with your business.
Call Center

Grow confidently with a future ready call center

Contact center
Core

Engage customers better with blended digital-voice service

Contact center Essentials

Deliver better customer experiences through agent empowerment

Contact center Advanced

Optimize efficiency and savings with performance and workforce management

Contact center Complete

Forge deeper loyalty with each customer through deep insights and personalization

Simplicity and affordability that fit just right.
The right-sized solution for you.

CXone Packages

NICE inContact CXone
Call Center
Contact Center


Core

Essential

Advanced

Complete

Cloud Native Platform          
Advanced Omnichannel-enabled ACD and IVR          
Unified Administration          
Integrated Agent Desktop          
Integrated Reporting          
Voice and Digital Interaction Channels          
Outbound Campaigns
       
Quality Management with Analytics

     
Workforce Management


   
Performance Management


   
Customer Interaction Analytics



 
Customer Feedback Analytics



 
CXone Contact Center Packages