SALT LAKE CITY, May 04, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that a Fortune 500 global wireless company selected inContact to support the launch of a new consumer products division.
In order to quickly implement a call center to support the new division's growth projections, the company selected the inContact cloud-based call center software platform with its powerful integration to Salesforce. The inContact-Salesforce integration will enable this wireless carrier to differentiate service based on customer type and provide agents with customer data "screen pops" to enhance the effectiveness of the service experience.
Additionally, the call center management has aggressive goals for delivering the highest quality customer service, and will implement inContact's robust monitoring, recording and visibility solutions in order to track the performance of agents at its outsourced call center provider.
"This Fortune 500 leader is a welcome addition to our growing enterprise customer base that has selected inContact to solve its most pressing and strategic customer service challenges," said Frank Maylett, inContact EVP of Sales. "It's clear that inContact is no longer a solution only for small to midsized call centers. Year to date, we have announced that four new Global and Fortune 500 companies have selected inContact, bringing the total of 24. As a recent total cost of ownership (TCO) study from Frost & Sullivan clearly shows, the TCO of cloud-based solutions actually improves as the call center size increases, and we see that more enterprise customers are moving to the cloud for the powerful and cost-effective benefits our solution provides."
inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company's services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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