inContact Adds Nine New 2-1-1 Organizations as Customers

SALT LAKE CITY – July 19, 2010 — When people nearly anywhere in the United States need quick information and referrals to health and human service organizations, they can dial a simple-to-remember number: 2-1-1. inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, now provides the call routing solutions to 23 of the nation’s 2-1-1 centers with the recent addition of nine additional 2-1-1 organizations.

The inContact platform is a proven solution for 2-1-1 agencies. As the demand for 2-1-1 services increases in communities around the country, public service groups are embracing cloud-based call routing, IVR and agent optimization solutions due to:

  • Ability to link multiple centers to function as one, requiring minimal IT resources
  • Allows for a true 24/7 center with a single technology provider
  • Built-in disaster recovery plan
  • Skills-based routing for better crisis response
  • Ability to overflow to other 2-1-1 locations in the event of crisis or spikes in call volume
  • Ongoing platform upgrades as part of the inContact cloud-based system
  • Scalable solution to meet the needs of growing call volume

“We have a great relationship and proven history with more than 20 of the key 2-1-1 organizations across the country, and it’s great to see that more of these groups are recognizing the power of the inContact platform,” said Frank Maylett, inContact Executive Vice President, Sales and Global Alliances. “With approximately 80 211 organizations across the country, this market has great growth potential for us as inContact helps ensure that vital 2-1-1 services are  available for  communities across the country during critical times.”

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit

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