inContact Announces The Problem Solved Tour 2011

SALT LAKE CITY (March 8, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced "The Problem Solved Tour 2011" road show. This 14-city national road show, conducted in partnership with the Call Center Networking Group (CCNG), brings together innovative contact center operators and industry leaders to share proven best practices.  

Each half-day stop on the tour is complimentary and will provide focused insight from local notables in the field. In addition, attendees will be able to participate in lively Q&A and facilitated breakout sessions, all with the goal of equipping them with valuable tips to take back and immediately implement in their respective contact centers. 

"Events like the inContact Problem Solved Tour are doing wonders to advance the strategic direction and success of the customer service marketplace," said David Hadobas, CCNG President. "We know from our event experience that an accessible, real-life forum where attendees interact with relevant peers and learn from the experiences of other leaders in our industry delivers tremendous value for our CCNG membership and other contact center professionals." 

The Problem Solved Tour will address some of the most pressing challenges facing today's contact center executives, including creating an energetic and productive contact center environment, managing metrics that matter to the "C suite", and strategies for agent management - both at home and on site. 

"We've been very innovative in our contact center, particularly as it relates to our company culture, which impacts our sales," said Brandon Russell, Director of Call Center Operations at CLEARLINK, one of the presenting companies at the Salt Lake City road show. "We look forward to sharing what we've done with the other participants, as well as learning from our industry peers as to how we can continue to elevate our contact center." CLEARLINK joins other industry-leading speakers on the tour such as PlusOne Company, Silverpop and Vacation Roost. 

"We find that the best ideas come from peer-to-peer sharing of proven best practices," said Mariann McDonagh, inContact Chief Marketing Officer. "The concept of the Problem Solved tour is just that: to help contact center operators, managers and directors find solutions to challenges in their contact centers through collaboration." 

The first stop of the tour will be in Salt Lake City on March 16, 2011. Other locations include Atlanta (3/23), Dallas (4/14), Washington D.C. (4/27), Los Angeles (5/11), Minneapolis (6/15) and Boston (6/22).For additional dates and to register for the road show, visit

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit 

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