SALT LAKE CITY (March 3, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that two Fortune Global 500 companies have selected the company's cloud-based call routing solutions to power their call centers.
The first new customer is a global provider of imaging solutions that supports several different product lines through two separate call centers. The company was using a legacy premise-based system that didn't support routing calls based on the available agents' skill sets, CRM integration or analytics that delivered visibility into call center operations. The company decided to move to a cloud-based solution and selected inContact call routing and customer survey solutions in order to maximize operations and scale for growth as needed. The company will initially scale to 250 agents in their North American call center using inContact over the coming months.
"Now more than ever, the cloud-based call center value proposition is so compelling that companies both large and small are demanding it in their selection process," said Paul Jarman, inContact CEO. "As the cloud delivery model becomes more widely adopted and our solution offering continues to expand, we are seeing more large enterprise companies that are looking to inContact to help maximizetheir call center operations."
The second new customer is a global manufacturer of technology products with call centers located throughout the world to take customer inquiry calls from its major markets. The company recognized that it could streamline operations by optimizing its call routing for two of its key call centers that handle multiple language support. The company will utilize the inContact international network and call routing capabilities to enable customers to call a single local toll-free number in their area, and the call will be routed to the destination best suited to address their needs.
inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company's services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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