inContact Joins the Cloud Security Alliance

SALT LAKE CITY (March 16, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, is pleased to announce its membership in the Cloud Security Alliance (CSA),a non-profit organization formed to promote the use of best practices for providing security assurance within Cloud Computing, and provide education on the uses of Cloud Computing to help secure all other forms of computing. 

inContact has a long-standing commitment to the security of its platform, solutions and network, which is a critical component of the company's market-leading position in the cloud-based contact center. "We're extremely committed to cloud security and promoting best practices throughout the industry," said Scott Welch, inContact Chief Security Officer. "As cloud computing continues to grow, there is increased emphasis on providing a secure environment for customer data and operations." 

Through the inContact Trust Office, the company provides transparency between its daily operations and the customers' working environment.  The mission of the inContact Trust Office is to provide a high security, high performance and high reliability environment so that customers can focus their internal resources on their business without having to worry about security. inContact's membership in the CSA strengthens the company's commitment to security and provides a forum for inContact to contribute industry best practices and knowledge exchange with other members. inContact joins other industry notable members of the CSA.  For a complete list, visit their website at  

"As an industry leader in developing and safeguarding a secure environment for its customers, inContact brings considerable assets and expertise in cloud security," said Jim Reavis, executive director, Cloud Security Alliance. "The Cloud Security Alliance is proud to welcome inContact as a corporate member." 

Concludes Welch, "We look forward to working with the CSA and its industry leading membership to help publicize and develop best practices around cloud security. It also provides further assurance to our valued customers that we are doing everything in our power to promote and improve the industry." 

About Cloud Security Alliance

The Cloud Security Alliance is a not-for-profit organization with a mission to promote the use of best practices for providing security assurance within Cloud Computing, and to provide education on the uses of Cloud Computing to help secure all other forms of computing. The Cloud Security Alliance is led by a broad coalition of industry practitioners, corporations, associations and other key stakeholders. For further information, visit us at, and follow us on Twitter @cloudsa. 

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit

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