inContact Receives 2010 TMC Labs Innovation Award

SALT LAKE CITY —September 13, 2010 — inContact (NASDAQ: SAAS) the market leader in hosted call center software and call center agent optimization tools, announced today that Technology Marketing Corporation (TMC), a global, integrated media company, has named the inContact platform as a 2010 TMC Labs Innovation Award winner presented by Customer Interaction Solutions magazine.

inContact has a rich history of innovation in the cloud-based call center market as the only provider to offer combined call center infrastructure, workforce optimization and network connectivity solutions. In addition, the inContact portfolio is powered by an integrated workflow and scripting engine, enabling the solutions to work seamlessly together to automate a wide variety of customer service processes. With more successful deployments than any other cloud-based call center provider, companies of all sizes are turning to inContact to help them enhance the value of every customer interaction.

“Our customers’ number one focus is to provide the best possible service experience to their most important customers, not to spend their time managing complex technology,” said Jim Tanner, inContact Executive Vice President of Product and Strategy.  “At inContact, it’s our goal to provide powerful cloud-based solutions that enhance the service process and optimize the agent experience, and make it easy for call center personnel to seamlessly manage their day-to-day business operations.”

“inContact has clearly demonstrated to the staff of TMC Labs that its platform is truly innovative in the CRM and call center industries.  The inContact platform has made significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”

Tom Keating, CTO and TMC Labs editorial director, stated, “inContact has proven their commitment to quality and the further development of the call center and CRM industries through its platform. The Innovation Award exemplifies the best and the most unique products and services that this industry has to offer.”

“Congratulations to inContact for earning this great honor.  I look forward to seeing more innovative solutions from them in the future,” Keating added.

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology.  The TMC Labs Innovation Award is granted to those companies demonstrating groundbreaking contributions to the industry.

The TMC Labs 2010 Innovation Award highlights will be published in the September and October 2010 issues of Customer Interaction Solutions magazine.

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit   
About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing in); and MSPWorld™ (in conjunction with the MSP Alliance).

TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M,, Smart Products Ecosystem,,, Satellite Spotlight,,, Business Video,, and

For more information about TMC, visit

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