inContact Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

SALT LAKE CITY (January 31, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand contact center software and contact center agent optimization tools, announced today that the inContact cloud-based contact center platform has received the 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

inContact has a rich history of innovation in the cloud-based call center market as the only provider to offer combined call center infrastructure, workforce optimization and network connectivity solutions. The company helps its customers create profitable customer experiences with cloud-based solutions that enable contact centers to operate more efficiently, optimize the cost and quality of every interaction, create new pathways to profit and ensure ongoing business improvement and growth.

“We’re extremely excited to be recognized for our recent achievements with such a prestigious award,” said Jim Tanner, Executive Vice President, Product and Strategy at inContact. “We made significant innovation on our platform in 2010– it was an incredible year for our company and our customers – and there’s more to come in 2011.”

The award-winning inContact cloud-based platform includes ACD, IVR, Customer Feedback and Workforce Optimization solutions that enable contact centers of all sizes to enhance the quality and reduce the cost of delivering outstanding service to their customers.

“inContact was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. The inContact platform has demonstrated excellence as well as provided compelling ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and inContact has earned its place with this distinguished honor.”

For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit

About inContact
inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit for more information.  

About TMC:
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event., which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

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