inContact User Conference (ICUC) Features Industry Leading Presenters

SALT LAKE CITY (Aug. 18, 2011) --inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced that an impressive group of industry leading contact center executives will drive the agenda at the sixth annual inContact User Conference (ICUC) to be held in Salt Lake City September 12-15. Themed "The Power to Put Your Customers First," ICUC brings together industry thought leaders for four days of sharing best practices and strategizing on the future of the contact center customer experience.

"ICUC 2011 is shaping up to be the best user conference we've ever had," said Mariann McDonagh, inContact CMO. "We have an extremely impressive lineup of customers presenting on the best practices and innovative thinking they have applied in their contact centers."

ICUC 2011 opens with a keynote speech from Martha Rogers, Ph.D., an acclaimed author, business strategist, and a founding partner of Peppers & Rogers Group, the world's premier customer-centered consultancy. The following days include presentations and hands-on sessions from industry thought leaders at leading companies in four types of sessions - facilitated forums, workshops, expert and technical, including the following sampling:

  • Outsourcing Forum, featuring Sitel , Epic Connections and Teleflora
  • Service Level Differentiation Forum, featuring Fused Solutions, Trimble and Instawares
  • Self-Service Forum, featuring H-E-B, Datacore Marketing, Graco and Open Methods
  • Customer Feedback Workshop, featuring Dyson

"It's been said that 'kings walk with kings,' and our lineup of presenters at ICUC illustrates the power of the inContact user community and the significant knowledge this powerhouse group can share with one another," said Mariann McDonagh, inContact CMO. "We've worked hard to build a venue where they can all network and benefit from one another's knowledge and experience in an enjoyable interactive environment."

For more information and to register for ICUC 2011, visit Registration ends September 6, 2011 and the inContact hotel room block at the Marriott City Center closes on August 28.

See Highlights from ICUC 2010

Witness the engaging sessions, inspirational keynotes and exciting activities from ICUC 2010. This year's conference will be even better.

Quotes from Last Year's Attendees

  • "This was my first ICUC and it was a wonderful experience. I learned a lot being there, while having a really great time."
  • "Can't wait to begin using many of the new features and attending ICUC next year. The entire inContact team is extremely friendly and helpful. Great people and I am glad we chose inContact as our partner."
  • "The labs and training were excellent!"
  • "I was very impressed with the agenda and everything that was covered. Doing business with inContact is a no brainer."

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company's services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit

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