inContact Webinar Series Provides Access to the Experts and a Closer Look at the Cloud Contact Center Industry

SALT LAKE CITY, June 21, 2012--inContact, the leading provider of cloud contact center software and agent optimization tools, today announced three-part webinar series featuring leading industry analysts that will educate the market, answer common questions, and dispel myths about the cloud contact center industry.

The forthcoming webinar series features analysts from leading research firms Forrester, McGee-Smith Analytics and Ovum, who will explore a variety of topics to better inform companies on the benefits of cloud contact centers. From making the move to the cloud, to tips on selecting the right vendor for you, the series will evaluate the pros and cons, explore technology and customer issues and identify the key components to forming a successful partnership.

More details and registration on the series, which will kick off on July 11, can be found here.

Is It Time To Move Your Contact Center To The Cloud?
Wednesday, July 11, 2012 - 1pm Eastern
Guest Speaker: Art Schoeller, Principal Analyst at Forrester Research, Inc.

Dispelling 7 Myths of Cloud-Based Contact Centers
Wednesday, August 8, 2012 - 1pm Eastern
Guest Speaker: Sheila McGee Smith, President & Principal Analyst at McGee-Smith Analytics

Selecting the Right Cloud Contact Center Vendor
Wednesday, August 29, 2012 - 1pm Eastern
Guest Speaker: Daniel Hong, Lead Analyst at Ovum

"Many decision-makers have unanswered questions about making the switch to a cloud contact center environment," said Paul Jarman, CEO of inContact. "We're happy to bring the knowledge and advice of these experienced industry experts to bring new insights into the transition process and potential of a cloud solution."

The series is designed for executives and contact center managers who have considered making the move to the cloud but have questions about partnerships and business value. The webinars are open to registrants as a series or individually, and each can be viewed as a replay presentation after the live event.

To register for the event, please click here

Additional Information

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contactcenter software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit

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