SALT LAKE CITY (Aug. 24, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that it is continuing to expand its sales channels with its selection by Intelisys as the company's preferred contact center software solution.
Intelisys is the nation's leading Master Agency distributor of business telecommunications services including voice, data, and Internet access. The company represents over 35 top-performing telecom service providers through their independent sales channels. Intelisys helps business telecom customers make informed choices about services, technology, and cost savings.
"We are very excited to be selected as the preferred contact center software provider for Intelisys," said Jon Heaps, inContact Sr. Director Channel Alliances. "This relationship is a win-win for both of our organizations. We'll add our award-winning cloud offerings to the Intelisys portfolio, while Intelisys, with its current customer relationships and deep reach into hundreds of organizations with contact centers, will introduce inContact into a large number of new opportunities."
The selection of inContact by Intelisys comes as market interest in cloud-based technologies continues to accelerate. According to analyst firm Gartner Inc., "by 2013, at least 75% of customer service centers will use some form of SaaS application as part of the contact center solution1."
"It's clear that the cloud model is rapidly gaining momentum in the contact center, and we are seeing growing demand for these solutions. We believe working with inContact will help us differentiate our offering and expand our portfolio of services," said Mike McKenney, Intelisys Vice President, Partner Sales & Business Development. "inContact stood out as the clear leader in our review of contact center software providers. We selected them because of their deep telecom roots, expertise in the Cloud and their demonstrated success working with channel partners. We've seen first-hand the success that customers are having with the inContact products and we're excited to introduce inContact across our collective sales channels."
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1 Gartner Inc., Magic Quadrant for CRM Customer Service Contact Centers, Michael Maoz, April 15, 2011
Intelisys is the only telecom master agency focused exclusively on supporting the Channel's top-producing sales agents. The company specializes in providing a broad suite of telecom value-based solutions to ensure the top-producing agent's success. Intelisys services include a complete selection of carrier voice and data services, wireless and wired access, auxiliary services such as voice and web conferencing, mobility solutions, professional service offerings and Intelisys' proprietary telecom asset management tool, Audex. Since its inception in 1994, Intelisys' growth is a result of the unique formula of recruiting top-producing agents, capitalizing on industry trends, and most importantly, providing exceptional operational and back-office support. This formula has positioned Intelisys as the recognized thought leader in the telecommunications independent sales channel.
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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