SALT LAKE CITY, July 31, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a leading medical technology company selected the inContact contact routing solution to transform its customer-facing operations.
The company has used a combination of on-premise and cloud contact center technology for a number of years, and, as its premise solution became out of date, the company looked to consolidate its service operations in the cloud. The company's goal was to bring new efficiencies to its more than 350 sales, customer service, implementation and technical support representatives, creating a unified service experience across their operations.
inContact will deliver a unified cloud solution that provides visibility and reporting across all of the functional customer-facing groups. Additionally, as their business continues to expand, inContact will enable them to easily add new agents and physical locations.
"The cloud has unmatched power to help companies unify their service process and provide a consistent and branded experience for their customers across all their touch points," said Paul Jarman, inContact CEO. "With rapid deployment and enabling changes at the speed of business, our cloud platform helps companies cost-effectively manage growth while ensuring the quality of their customer-facing operations."
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inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.