Mariann McDonagh Joins inContact as Chief Marketing Officer

SALT LAKE CITY – April 27, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the addition of industry veteran Mariann McDonagh as Chief Marketing Officer.

McDonagh joins the company as on-demand call center software solutions are poised for significant growth. To capitalize on this market opportunity, McDonagh will help inContact build upon its industry leading position and expand its visibility and presence within the call center space.  McDonagh will oversee all of the company’s marketing and business development activities in this new role.

“I am thrilled to join inContact at such an exciting time. Companies of all types and sizes are actively seeking winning solutions to optimize the millions of customer interactions that take place every day in their customer service and call center operations,” says McDonagh.  “With industry leading technology, a large satisfied customer base, world-class partners and a passionate, experienced team, I am excited to be part of inContact’s focused efforts to rapidly expand and become a major force in the call center market.”

McDonagh brings significant global call center and software industry experience to inContact, as well as deep demand generation, channel enablement and brand enhancement strategies. Prior to inContact, she was Senior Vice President of Corporate Marketing for Verint Systems, Inc., a provider of call center workforce optimization products. McDonagh’s leadership was instrumental in Verint’s explosive growth from $150 million to $650 million of revenue in just five years. McDonagh was also instrumental in driving marketing and business development efforts for leading technology companies, including Xtralis LTD, Cheyenne Software, and CMP Media.

“We are extremely well positioned to lead the on-demand call center software industry, and are excited to have Mariann join our organization as we focus efforts to improve our presence and visibility in our targeted markets,” said Paul Jarman, inContact CEO. “With her deep roots in the call center market and her proven ability to energize brand recognition, I am confident Mariann will play in key role in helping us achieve our aggressive growth goals.”

About inContact

inContact, Inc. (NASDAQ: SAAS) provides the market leading on-demand customer call center software platform, inContact, to approximately 650 call centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class call center software platform. Companies with call centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD software) with skills-based routing, Computer Telephony Integration (CTI software) and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit

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inContact® is the registered trademark of inContact, Inc.