SALT LAKE CITY (March 1, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a leading manufacturer of wellness products has selected the inContact platform to reduce costs and support its planned expansion beyond North America.
The company has experienced rapid growth and recognized the limitations and expense of maintenance, upgrades and hardware on a premise-based system that would only become more complex with its international expansion. The company selected inContact for its flexibility, international capabilities, sophisticated skills-based routing capabilities and full-platform functionality. The wellness products manufacturer will deploy inContact call routing, hiring and Workforce Management Software 2.0, across 100 agents initially, but plans to ramp to several hundred agents as the company grows.
Cloud-Based Call Center
"As the leading provider of cloud-based call center solutions, we understand that our customers need technology that helps them grow - not that hampers or complicates their business requirements," said Paul Jarman, inContact CEO. "Our award-winning platform is designed to scale seamlessly along with our customers, helping them decrease the cost and increase the quality of their customer interactions and expand their call center operations wherever their customers may be located."
inContact's patent-pending voice gateway technology facilitates high quality interactions for global customers by routing both incoming and outgoing call center calls through the inContact system within the continent where they originate. This eliminates static and voice delay problems frequently experienced by other providers that do not have infrastructure in the region, improve service to existing customers, and offer a competitive advantage for prospective new multi-national accounts.
Concludes Jarman, "inContact continues to expand internationally and is excited to be able to help another of our valued customers do the same."
inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company's services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
- Learn more about the inContact Platform: http://www.incontact.com/on-demand-call-center-software/platform
- Follow @inContact on Twitter: www.twitter.com/inContact
- Become a fan of inContact on Facebook: www.facebook.com/inContact
Safe Harbor Statement
The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.
inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.