What is a Graphical User Interface (GUI)?

A graphical user interface (GUI) refers to the way users interact with computers, cell phones and other modern devices. A graphical user interface (GUI) is characterized by icons, windows, menus and other objects on the screen that make applications easy to navigate with just the click of a mouse, the touch of a finger, or a keyboard shortcut. The proliferation of graphical user interfaces (GUI) has made technology accessible even to people with very limited computer skills.

A well-designed graphical user interface (GUI) can have a positive impact on the customer experience. Consumers are increasingly turning to self-service channels, such as company websites and apps, to get their issues resolved and their questions answered. Graphical user interfaces (GUIs) for these self-service methods need to be intuitive and well tested with end users. Another place a good GUI can make a difference is in the contact center. When agent-facing tools have well designed GUIs, it can reduce training time and make it easier for agents to assist customers. The importance of graphical user interfaces (GUI) shouldn't be overlooked as a tool to improve both customer and employee satisfaction.

How NICE inContact can help

NICE inContact is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences. Benefits include:

  • Intuitive graphical user interfaces (GUIs)
  • Modern ACD providing digital first omnichannel routing and increased business agility
  • Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
  • Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
  • Omnichannel customer journey management

CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience.


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