What is an Independent Software Vendor (ISV)?
An independent software vendor (ISV) is an organization that design and offer software applications. Independent software vendors (ISVs) can be of any size and the software they create can range in scale from small utilities to enterprise level applications. They often specialize in specific industries or functions - for example, contact center software.
An independent software vendor does not produce hardware or operating systems, but they will often partner with hardware vendors like Microsoft and Dell to promote their software to larger markets.
In fact, Microsoft and others have special certification programs for independent software vendors (ISVs) that require the ISVs to pass rigorous evaluation criteria. This not only benefits the independent software vendor (ISV), who can market their certification, but also the hardware or operating system businesses by having a deeper set of software applications that will run on their products.
How NICE inContact can help
Independent software vendor (ISV) NICE inContact is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences. Our Cloud Contact Center runs on Amazon Web Services, the leading provider of outsourced cloud computing services. Benefits include:
- Modern ACD providing digital first omnichannel routing and increased business agility
- Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
- Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
- Omnichannel customer journey management
CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience.