More and more consumers are embracing new ways of doing business. Learn how one NICE CXone customer, Wine Country Gift Baskets, is empowering their customers to do more, while also improving customer relationships, agent performance and overall contact center KPIs.
Join us on September 30 as Jeff Fawcett, Director of Contact Center Operations at Wine Country Gift Baskets, explores what led to their decision to initiate self-service options and the experience of implementing those capabilities. You’ll also learn how these changes helped them tackle growth and handle seasonal planning, and the plans they have to continue empowering customers and agents. If you missed the chance to watch this session during Interactions Live 2021, here's your chance to watch the replay.