Disgruntled to delighted: Using quality management to win over your customers

In this interactive webinar, we will talk about how quality management directly impacts your customer experience and how it is one of the contact center’s greatest tools to win over your customers.

Lauren Comer and Chad Pritchard of NICE inContact will provide recommendations and tips on how to put your customer at the forefront of your quality management program.

And the best part – we will hear firsthand from Polly Wolstenholme, Manager of Customer Experience at Dover Food Retail, about how her contact center has used CXone Quality Management to transform their customer experience. Don’t forget to bring your questions – there will be time for Q&A!