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CXsuccess Customer Services

We deliver the knowledge, processes and best practices to help you achieve your goals.

NICE inContact CXsuccess is a suite of onboarding, implementation, education and technical consulting customer services for contact centers deployed on the CXone cloud platform. With CXsuccess, NICE inContact enables contact center leaders with the right people, tools and technology at every step – for ongoing business value realization and long-term success.


Achieve your CX goals and drive improvement with continuous collaboration

  • Designated, business-focused Customer Success Advisor
  • Regular, personalized outcome-oriented business reviews
  • Ongoing coaching to identify opportunities for greater efficiency, higher revenue & lower cost

Gain faster answers with less effort as our team collaborates to bring you solutions

  • Collaborative team of experts assembled to resolve each issue
  • Comprehensive Knowledge Base & Self-Service
  • Global 24/7/365 omnichannel Technical Support with priority options available

Choose right-sized engagement strategy from menu of proven, prescriptive options

  • Choice of 6+ customer success packages and on-premises migration kits
  • Tailored enablement drives successful adoption & productivity
  • Highly-customizable business use cases, scripting, and integrations

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist


Live chat with
a specialist


Learn more about
our solutions

Request a Quote