Small business packages

Grow your small business faster. NICE inContact small business packages can help you create more profitable customer relationships and lower acquisition and service costs by delivering flawless customer experiences with every interaction.

Small business packages grow with you and forever eliminate maintenance and expensive upgrades. Each package delivers the convenience of fully integrated, cloud native contact center applications on a security-certified and SLA guaranteed platform – all backed by customer service teams dedicated to your success.

Simple and Affordable.
Choose the Package That's Just Right for You.

CXone Packages

NICE inContact CXone
Call Center
Contact Center


Core

Essential

Advanced

Complete

Cloud Native Platform          
Advanced Omnichannel-enabled ACD and IVR          
Unified Administration          
Integrated Agent Desktop          
Integrated Reporting          
Voice and Digital Interaction Channels          
Outbound Campaigns
       
Quality Management

     
Workforce Management


   
Performance Management


   
Customer Interaction Analytics



 
Customer Feedback Analytics