Customer Stories

CXone Enables Robust Response from 211 LA County


Southern California residents have long relied on the 211 LA County lifeline for health and human services. But increasingly, the agency’s 60 contact center agents are called upon to respond when disasters strike—not only in the region but also in other parts of the country. The unified CXone cloud CX platform has given 211 LA the agility, scalability, flexibility and security it needs to respond quickly and seamlessly to virtually any situation.