Customer Service Directors make smarter business decisions with actionable, analytics-based insights from NICE CXone call center software. Watch the video to learn how CXone makes it easier to meet or even exceed business KPIs and metrics, raise the bar on quality management and helps reduce labor cost by optimizing staffing, lowering incoming contact volume and automating routine interactions.
Customer Experience Maturity Model - Assessment Toolkit (PDF)
As we enter the experience economy, CX proves to be a great competitive differentiator. Achieving exceptional CX is a continuous and iterative process. Organizations need to look at a CX maturity model to programmatically transform CX through contact center . This white paper will help you assess your current state of CX maturity level and help you with tools to move to the next level.
Customer Experience Transformation in 2019 (Webinar)
Find out how embracing digital transformation can drive your customer experience (CX) initiatives forward in every area of your organization and all of your customer touchpoints. Listen to a panel of experts as they outline how your organization can be the company your customers want it to be, with every single interaction.