Find out how you can use CXone Omnichannel Routing to seamlessly connect customers to the right agent across any channel. NICE CXone Omnichannel Routing is a contact routing and interaction management suite that empowers your agents to positively and productively interact with customers in any channel. Use the market-leading cloud customer experience platform and profit from easy-to-use interfaces, powerful integrations and superior flexibility.
A developer-ready platform
Find out the true meaning of an open cloud foundation – a platform that allows API integrations that enable a truly unique customer and agent experience.
Give your contact center a voice
Access a network of voice services to connect your contact center to customers in 130+ countries.
CXone Automatic Contact Distributor ACD (PDF)
CXone Automatic Contact Distributor (ACD) is a skills-based omnichannel routing engine that intelligently routes digital and voice interactions to the right agents. Automated call distribution software provides a universal queue for 30+ digital channels, as well as voice, self-service, artificial intelligence (AI) and chatbot interactions. Read this datasheet for more insight into intelligent, data-driven routing enabling you to provide personalized customer service.