OverviewLooking to improve your customer service experience? You'll need access to customer interaction data and other insights to deliver relevant, personalized care and seamless omnichannel support. Omnichannel customer service and the utilization of workforce engagement (WEM) tools has become vital for businesses to communicate effortlessly with customers as they use various digital and physical touchpoints for support.
Turn your team into a high-performance engine
Your agents are your greatest asset when it comes to customer satisfaction. NICE CXone Workforce Engagement (WEM) helps your team excel.
NICE CXone Workforce Management
Among your contact center resources, your agents are the most critical. They interact with and deliver services to customers, thus directly affecting customer satisfaction and loyalty. While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Utilizing our workforce optimization technologies developed with Artificial Intelligence at the core and leveraging advanced statistical and mathematical optimization, NICE CXone Workforce Management answers the industry’s need and delivers breakthrough performance improvements.
Cloud Contact Center Solutions for Your Organization's Needs (Webinar)
Shed More Light on the Benefits of Cloud The move is on from on-premises solutions to the cloud, meaning it’s no longer a question of “if” but “when”. Cloud provides a competitive advantage for contact centers, bringing greater agility, flexibility and reliability than ever before. Hear from industry analyst, Sheila McGee-Smith as she explores the game-changing benefits of cloud technology in contact centers, and the major impact it can have on customer experience and agent performance.