Overcoming the challenges of a work-from-home contact center is all about getting the foundation right. Watch this webinar and discover how one company successfully transitioned to this “new normal,” as Expivia’s CEO shares its best practices – from technology to operations to agents.
CSAT stagnant? Improve agent satisfaction!
Agent experience has more impact on customer satisfaction than any other factor, according to 86% of CX executives. Which means it’s nearly impossible to have satisfied customers if you don’t have satisfied agents. This webinar gives you tips and tools to improve agent engagement and increase both agent and customer satisfaction.
Protect taxpayer info
How will you ensure your citizens that their data is safe in your organization’s hands? You’ll need to understand the risk of data privacy in the modern contact center and what you can do to safeguard sensitive information.
Contact Center Modernization: Moving Beyond Phone Calls
Now more than ever, you need to meet your citizens where they are. You need to be ready for digital connection, like chat, text and social media. Beyond a better citizen experience, digital engagement is a game-changer for contact center efficiency, resource maximizing and strengthening resilience. With CXone — the industry’s first-and-only true cloud contact center solution to receive FedRAMP authorization to operate — you can handle growing call volume with top efficiency and resilience. Discover how.