Automation & AI made easy.
Eliminate endless voice prompts & blind transfers. Leverage a unified cloud platform to unlock rich content & data integration. Serve more customers at a lower cost by allowing them to self-solve basic issues, like bill payments & account inquiries. And free up your agents to focus on higher-value interactions.
CXone offers flexible options that allow you to define your own bot strategy.
Use our tools to build your bot, or already have one? Bring your own and seamlessly integrate using our virtual agent hub for deploying bots powered by 3rd party NLP engines, such as Google.