Engage your customers anytime, anywhere.

Empower your agents to positively and productively interact with customers in digital and voice channels. It’s the smart way to create better experiences with less effort.
Open Cloud Foundation AI and Automation Workforce Engagement Omnichannel Routing Customer Analytics
Here’s why contact center leaders love us.
Your customers are digital. Don’t miss them.
Gain agility by deploying agents anytime, anywhere, and quickly implementing changes to routing and self-service AI chatbot and voice portals.
Automatic Contact Distribution (ACD)
Intelligently connect customers to the most qualified resource available.
Interactive Voice Response (IVR)
Accelerate resolution, improve routing, and cut costs with integrated interactive voice self-service.
Interaction Channels
Digital or voice—let customers choose the channel they want.
Predictive Dialer
Generate more revenue and reduce hang-ups with proactive, predictive outbound dialing.
Predictive Behavioral Routing (PBR)
Predict the best match between customers and agents, for smarter connections and measurable business results, using AI-powered call routing.
My Agent eXperience
Prepare your agents to tackle their roughest days and most complex customer interactions with ease.
Every customer contact. One platform.
Watch this video to learn how CXone Omnichannel Routing provides seamless customer experiences.
Watch demo
“Our customers are delighted with the outstanding job NICE inContact did helping us route calls more effectively.”
Selina Cheng
Contact Center Director Big ABC Industries
Smarter omnichannel routing.
Make every conversation personal and efficient by routing every interaction to the right agent across virtually any channel.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Demo Videos

Route contacts to the right agent, the first time

Empower agents to positively and productively interact with customers on any channel with CXone Omnichannel Routing.

Customer Testimonial Video

Landauer elevates customer service

See how CXone helped Landauer to take customer experience to the next level.

White Papers

INFOGRAPHIC: ContactBabel - Guide to the Omnichannel Contact Center

ContactBabel’s Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the human connection. See compelling industry statistics and feedback from current cloud contact centers.