CXone Expert
Your customer's journey begins with a search. Meet them there and ensure they receive the right content, wherever they are.
Learn moreOur flexible packages allow you to customize NICE CXone pricing to your unique business needs. Get everything you need to delight customers and scale operations with our all-in-one CCaaS platform.
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*Prices listed as per-agent per-month.
Your customer's journey begins with a search. Meet them there and ensure they receive the right content, wherever they are.
Learn moreRemove friction along your customer's digital journey by proactively delivering the right guidance at the right time.
Learn moreCreate customized self - service with trusted company knowledge to align every response with brand and business goals.
Learn moreEmpower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
Learn moreGenerate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience.
Learn moreOptimize call routing with Al that pulls from all available data to perfect connections and improve business results.
Learn moreOmnichannel Agent Package plus:
Omnichannel capture, search and playback
End to end QM flows: evaluations, coaching and self-assessment, calibrations and appeals
Essential Suite plus:
Patented omnichannel forecasting, free mobile app and schedule automation
Tighter WEM integration and Omnichannel near real-time insights
Core Suite plus:
Omnichannel AI and analytics on every interaction
VoC embedded natively in IVR and quality workflows