Named a Leader in the 2021 Gartner Magic Quadrant™ CCaaS
NICE CXone positioned as a Leader seven years in a row in 2021 Gartner Magic Quadrant™ for Contact Center as a Service.
Get the report 
NICE acquires ContactEngine
Proactive conversational AI to resolve issues before they happen.
Learn more 
Named a Leader in the 2021 Gartner WEM Magic Quadrant
NICE positioned furthest and highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management.
Get the report 
Our commitment to customer experience and CCaaS can help your business
NICE CXone named a leader in all 7 categories in 2021 Ventana Research Contact Center in the Cloud Value Index.
Get the report 
Forrester named NICE CXone a leader!
NICE CXone has been recognized as a leader by Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020.
Read the report 
NICE CXone: The only Next-Gen CX Cloud Platform
With NICE CXone next-gen CX cloud platform, you can finally use AI everywhere! It has the smartest AI that enhances all your applications and delivers immediate insights to create extraordinary CX.
Start now Amazing experiences. No assembly required.
You put the customer first in all you do. So do we. Every day, we help companies of all sizes build customer relationships that last. How? Read on.
Platform
Boost your customer experience and build deeper loyalty with CXone, the most complete cloud native platform in the industry.
People
Our highly experienced and passionate CXsuccess teams provide the consistent, white-glove support and services you need for lasting success.
Partner ecosystem
Take your CXone platform to the next level with the right applications and partners. The world’s largest community of companies, collectively dedicated to improving customer experiences, makes it happen.
The customer’s always right.
Over 16 years of passion-driven innovation and collaboration with thousands of contact center leaders, we’ve earned the trust of more than 620,000 agents worldwide. Here’s what some of them are saying about our platform and services.
Hear how this small business depends on CXone Omnichannel Routing for reliability, ease of use and scalability.
Discover how CXone enabled consolidation and cost savings for 115 agents on a unified cloud platform.
We’re proud to work with these customer-focused companies.
Enterprise
Transform your contact centers into world-class customer experience centers and form unbreakable bonds.
Small business
Is it possible to delight customers while keeping costs under control? It is now. See how.
The experts have spoken.
2021 Gartner Magic Quadrant™ for CCaaS report
See why NICE CXone was named a Leader for the 7th consecutive year in the Gartner Magic Quadrant™ for CCaaS report.
Get the report 
Ventana Research Report
New analysis of NICE CXone - Ranked #1 in Customer Experience.
Get the report 
Contact center report
Learn how to build an effective contact center in the digital age.
Get the report