LATEST NEWS:
- Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience
- NICE inContact Achieves Highest and Furthest Overall Position for Ability to Execute and Completeness of Vision, Respectively, in Gartner Magic Quadrant for Contact Center as a Service, North America
- NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization
- NICE inContact CXone Takes Gold in Contact Center World Awards for Best Technology Innovation
- NICE inContact CXone Wins Silver Stevie Award in Cloud Platform Category
We make it easy for contact centers totransform one-on-one experiences.
Unify omnichannel routing and workforce optimization with the agility of the cloud.
Achieve your customer experience goals with cost-effective scalability and reliability.
Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution.
What Our Customers Say
See how Sunrun’s 125 agents use Salesforce and CXone integration to provide customers seamless omnichannel experiences.
SeaWorld’s 150-300 agents enhance guest journeys with NICE inContact CXone.
See how.
See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.
Power your customer experience goals
with NICE inContact CXone
(no downtime for maintenance)
uptime
9 9 . 9 9
% guaranteeduptime
more than
agents
3 1 5
thousandagents
1 0 0
+countries
more than
customers
8 5
of the Fortune 100customers
1 4
in the cloud
industry’s only
guaranteed voice SLA
guaranteed voice SLA
The global leader in cloud contact center software. But don’t take our word for it. Take theirs.
Named a Leader Five Years in a Row!
2019 Gartner Magic Quadrant for Contact Center as a Service, North America
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Highest possible scores in 23 of 32 criteria
The Forrester Wave™: Cloud Contact Centers, Q3 2018
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#1 overall leader above 12 other cloud contact center providers
2018 Ventana Contact Center in the Cloud Value Index
Get the Report 
Achieved the highest overall position for ability to execute
Named a Leader Five Years in a Row!
2019 Gartner Magic Quadrant for Contact Center as a Service, North America
Get the Report
Highest possible scores in 23 of 32 criteria
Highest possible scores in 23 of 32 criteria
The Forrester Wave™: Cloud Contact Centers, Q3 2018
Get the Report
#1 overall leader
#1 overall leader above 12 other cloud contact center providers
2018 Ventana Contact Center in the Cloud Value Index
Get the Report