3 Influential
Reports.
1 Common
Theme.
Deliver Exceptional Contact Center CX with a Cloud Market Leader
Critical
Capabilities for
Contact Center
as a Service
NICE inContact received the highest scores in four of five use cases in Gartner's Critical Capabilities
Interactions 2019
April 15-17
Las Vegas, NV
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We make it easy for contact centers to
transform one-on-one experiences.
Unify omnichannel routing and workforce optimization with the agility of the cloud.
Achieve your customer experience goals with cost-effective scalability and reliability.
Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution.
uptime (no downtime for maintenance)
thousand
agents
countries
of the Fortune 100
customers
in the cloud
guaranteed voice SLA
The global leader in cloud contact center software.
But don’t take our word for it. Take theirs.
Named a leader all four years
2018 Gartner Magic Quadrant for Contact Center as a Service, North America
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Highest possible scores in 23 of 32 criteria
The Forrester Wave™: Cloud Contact Centers, Q3 2018
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#1 overall leader above 12 other cloud contact center providers
2018 Ventana Contact Center in the Cloud Value Index
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