Contact Center Customer Experience

7 Tips to Improve Contact Center Customer Experience

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We are entering an experience economy where customers are not just looking for the right service at the right time but looking for one that is engaging and immersive. Contact centers are a powerhouse to deliver that exceptional experience across the entire customer journey starting from awareness, interest to purchase, service and advocacy.  Contact Center Customer Experience […]

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KPIs

“Are We Efficient?” Five Metrics for Tracking Efficiency KPIs

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“How efficient are we? And where can we more be more efficient?” If you are a call center manager, you likely ask these questions on a regular basis. But where do you find the answers? Below is a list of call center metrics you should look at to improve not only your efficiency, but also […]

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Contact Center Management

Five Tips for Improving Contact Center Management

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Contact center management is hard. Very hard, actually. You need to keep up with constantly growing and shifting customer expectations. You manage employees in an industry that has one of the highest turnover rates out there. You need insights and analytics that empower you to make the right decisions. Let’s look into some ideas that will […]

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ashton

Interactions 2019 Welcomes Ashton Kutcher as Keynote Speaker!

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Interactions 2019 welcomes actor, investor, entrepreneur and philanthropist, Ashton Kutcher, as keynote speaker! Ashton’s career has spanned over many years with well-known projects on screen and film, but his passion in technology, entrepreneurship and investing that has brought him notable recognition. He’s been named of TIME magazine’s “100 Most Influential People in the World,” as […]

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voice of the customer

Amplify the Voice of the Customer and Multiply Revenue

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Customer Experience (CX) is the new battleground for companies to differentiate and win in the experience economy. Great experiences have a direct correlation to revenue. Satisfied customers buy more, are less likely to churn and bring in more referrals. Companies are starting to see tremendous value, investing in organization wide CX programs. While CX design, […]

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