5 Ways to Get the Most Out of ICUC 2015

The 2015 inContact User Conference (ICUC) is just two months away and we want to prepare you for the substantial amount of learning opportunities, networking, and fun that are about to take place! ICUC is consistently an industry standout and this year will be no exception. This year’s lineup of distinguished speakers, exceptional training sessions, and hands-on workshops will provide you with instrumental tools to lead your organization into the future. While you are surrounded by colleagues, product experts, and industry peers, you will advance your knowledge of inContact solutions, develop your technical training skills, and learn contact center best practices. All of this additional conference training adds up to $1,200 of professional services – an incredible value! Here are five ways to get the most out of ICUC this year:

  1. Technical Training

To kick-off ICUC, attend the Technical Training sessions on Tuesday, September 29th. Technical training and skills building includes in-depth, hands-on sessions that will enhance your knowledge of the inContact platform and solutions. These sessions are designed to meet the needs of those in specific contact center roles and their special areas of interest. You will take away a comprehensive understanding of the inContact platform and software offerings along with one-on-one assistance from our product experts. Please note: You must register online for these sessions. Seating is limited.

  1. Breakout Sessions

During days two and three of ICUC, September 30 and October 1, you can attend many different breakout sessions, organized into tracks designed specifically for contact center roles and organizational levels, including:

  • Executives
  • Managers
  • Technical/IT Specialists
  • Workforce Optimization (WFO) Specialists
  • Uptivity

These breakout sessions are a great learning opportunity as you will hear from our product experts while gaining valuable best practices from other colleagues within the industry. Takeaway fundamental tips to using the product for your business needs and learn how to effectively implement the product to make your contact center more efficient. Check out our agenda to customize your ICUC experience. Please note: Session topics and times may change without notice and we will continually be updating with more information.

  1. Solutions Lounge – Demo Stations

Do you have technical challenges in your contact center? Meet our team in the Solutions Lounge for one-on-one consultations. Sponsors, partners, and inContact experts are available throughout the conference to brainstorm answers, demonstrate products, and share best practices. It’s also a great place to network with colleagues, recharge your devices and take a refreshment break. The Solutions Lounge is available to tackle your biggest contact center challenges in a relaxed Q&A setting, bringing together end users with the inContact professional services and solutions management teams. Check out what demo stations will be available this year.

  1. User Experience Lab

We continually look for feedback to make our solutions better to help define the user experience. Who better to actually test-drive new features and improvements than our customers? This year at ICUC, we encourage you to participate in our User Experience Lab on Next Generation Agent’s (NGA) software functionality.

You will work with our UX team to provide feedback on different customer interfaces, including our new agent and supervisor features, which will help determine the direction for what’s coming in the future. Please note: Openings in the User Experience Lab are limited. Be sure to register online to save your spot.

  1. Contact Center Tour

On Thursday, October 1 we are touring one of our client's contact centers, CLEARLINK, a leading provider in customer acquisition for major brands through powerful combination of digital marketing and telephony sales. This is a great opportunity to get a hands-on view of a real-world contact center. Please note: This event is SOLD OUT.

By attending ICUC 2015, you can explore new ways to create truly differentiated, personalized, and connected service experiences for your customers. Now that you have the resources to plan your ICUC experience, register today!

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