Transforming customer experiences

The NICE inContact Blog

Read more blogs by Bryant Eastham

3 blogs

Final Countdown to GDPR Compliance - Is Your Contact Center Ready

The General Data Protection Regulation (GDPR) becomes effective on May 25, 2018. For many companies, this means procedural changes as well as changes to contracts and new product features to comply with various requirements of the GDPR.NICE inContact is no different and over the past year we have been reviewing our internal processes and all our standard...

GDPR Regulations and Your Contact Center - Are You Ready

The General Data Protection Regulation (GDPR) has been called the most important change in data privacy in years. The GDPR replaces existing privacy regulations and becomes effective in May 2018 across the European Union (EU). It will impact each company differently, but will affect contact centers that collect or process personal data of EU residents. The GDPR...