Transforming customer experiences

The NICE inContact Blog

Read more blogs by Cathy Tomczak

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outbound call center

3 Best Practices for Boosting Your Outbound Contact Center

Outbound dialing technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase customer satisfaction – and cloud contact center solutions are leading the way. If you’re looking to improve your results, here are three best practices to consider implementing for outbound dialing:#1: Utilize No Pause, Predictive Dialing: You might assume that simply making...

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