Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Chris Bauserman

32 blogs
analytics

Curious How Analytics Can Impact Your Quality Management

Have you noticed all the hype around using analytics in quality management, but haven’t utilized it in your organization? If you have a quality program in place and you’re still not getting the results you desire, using analytics can lead to valuable insights that make your quality program more precise and efficient—and that’s just the beginning. Research proves...
cx differentiator

Customer Expectations are Changing. Here’s How to Keep Up.

Customer experience has never been more important in earning loyal brand advocates — and customers expect excellence when they engage with a brand. Customer expectations are changing, are you prepared to keep up?Consider these statistics: 8 in 10 consumers will switch brands after a bad customer experience. But, on a positive note, a top-tier customer experience is...
cloud contact centers

Future-proof Innovation – Vendors in it for the Long Haul

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. Unlike on-premises systems, where system updates or enhancements can translate into significant disruption to you operations, cloud call center software enjoys the flexibility and seamlessness of updates—even larger scale ones—often without...

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