Transforming customer experiences

The NICE inContact Blog

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Disaster Response and Contact Centers

When Information and Resource needs arise, such as help with food, housing, employment, health care, counseling, disaster relief, etc., community members can dial 2-1-1 to gain guidance and help in most communities nationwide. There are a number of non-profit 2-1-1 organizations across the country that help their communities in times of need. These organizations are typically the...