Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Lauren Comer

50 blogs
Park City Utah Women in Tech

Senior Engineering Manager on a Lifelong Career as a Woman in Tech

Today’s software engineers are far from stereotypes. At NICE inContact, we take pride in the fact that innovation and technical prowess comes in all genders, ethnicities, religions, etc. In honor of Women’s History Month and International Women’s Day on March 8th, we are showcasing some of the accomplished women in technology at NICE inContact. Meet Meryl Sonon, Senior Engineering Manager in NICE inContact’s R&D organization.
Salk Lake CIty Utah Women in Tech

Senior Program Manager Talks about Challenges and Rewards for Women in Tech

March is globally celebrated as Women’s History Month. But at NICE inContact, we strive to ensure that our customers and employees feel welcomed, heard, and accepted every day. We celebrate individual uniqueness, and believe that having a diverse team makes us stronger and better able to tackle the unique needs and problems of our customers around the world. Throughout the month of March, we are showcasing some of the accomplished women in technology at NICE inContact.
Quality Management Calibration

Quality Management Basics in Today’s Contact Center: Part 2

In Part One of this two-part series, we explored quality forms, quality plans, and evaluations as basic -but critical – components of an effective quality management program. Using the analogy of quality management being a never-ending roadtrip, we said that creating quality forms and plans was similar to mapping a roadtrip, and that completing evaluations were like actually driving and embarking on the trip.
Cochabamba Bolivia NICE inContact

NICE inContact Quality Assurance Engineering Manager on Women in Technology in Bolivia

NICE inContact is a champion for diversity and inclusion in technology, and in honor of Women’s History Month and International Women’s Day on March 8th, we are showcasing some of the accomplished women in technology at NICE inContact. Ask employees in the NICE inContact office in Cochabamba, Bolivia what an effective female technology leader looks like, you’re likely to hear Paola’s name come up time and time again. During her six-plus years at NICE inContact, Paola has made a huge impact not just on our products, but also the people around her- inspiring the team to strive for utmost performance quality both from our software and from themselves.

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