Transforming customer experiences

The NICE inContact Blog

Read more blogs by Marco Casalaina

1 blog
ringcentral2

Omnipresent Contact Center Agents in the Age of Instant Gratification

As cloud communications companies like RingCentral and inContact have matured, the contact center world has been seeing an increasingly rapid move to the cloud. At the same time, we see a trend away from traditional contact center metrics like average handle time, and towards newer, customer-focused metrics like customer satisfaction, or CSAT. Taken together, these two movements...

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