Transforming customer experiences

The NICE inContact Blog

Read more blogs by Phil van Dijk

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inContact Leads the Way with Cloud Contact Center Offering for Government Agencies

Federal agencies will soon find inContact on the list of authorized providers for cloud contact center as a service (CCaaS) in the FedRAMP marketplace. Our documentation and infrastructure is currently being reviewed by a third-party assessment organization (3PAO). The audit covers both our technology (consisting of software and infrastructure) and our processes and procedures (written documentation).The extensive...